Terms and conditions of Sale

GENERAL TERMS AND CONDITIONS OF SALE

1. PURPOSE OF THIS DOCUMENT

1.1 These General Conditions of Sale (hereinafter referred to as “General Conditions”) regulates the sales to end consumers (“Customers”) of the customized school uniforms (“Products”), as sold by OVS S.p.A. (hereinafter “OVS”), through the dedicated area on the website www.school-uniforms.ovs.it. Following the procedures listed in said area, between OVS and the Customers, which will be regulated by these General Conditions of Sale. Products can only be sold through the website www.school-uniforms.ovs.it in Italy. For the purposes of these General Conditions, the end consumer is understood as being any natural person acting for purposes other than business, commerce, artisan or professional activities.

1.2 Products are sold by OVS S.p.A., with registered office at Via Terraglio no. 17 30174 Venice Mestre, Venice business register, Fiscal Code and VAT reg. no. 04240010274. For any information concerning these General Conditions and/or purchases made based on same, the persons concerned can complete the specific assistance request form in the Customer Assistance area of the Web Site www.ovs.it (hereinafter referred to as the “Website”).

2. CONTRACT TERMINATION PROCEDURES

2.1 The information and details in the e-commerce area of the Website www.school-uniforms.ovs.it must not be considered as offers; they are simply an invitation to the Customer to conclude transactions by submitting purchase proposals. A purchase proposal for products is submitted by the Customer when an electronic-format order form is sent out, which the Customer will need to complete and confirm in the order summary screen. A purchase proposal cannot contain more than 10 products in total. Should the Customer require an invoice, they must select this option in the Order Form. The Customer is also entitled to enter a different shipping address from the one listed in the form summarizing their own data. Once the Order Form has been submitted, an order summary window will open and an email with be sent confirming receipt of the order. By sending the order form, the Customer accepts that these General Conditions will regulate any purchase agreement. All orders are subject to the acceptance of OVS, which reserves the right not to accept orders in the event that: - the data provided by the Customer at the time of completing the order form are incomplete or incorrect; - the Customer cannot be considered an end consumer or meet the requirements to enforce payment conditions; - the ordered Products are not available. For this purpose, OVS will not be considered responsible for variations in the availability of some products. In the event that only some of the Products ordered are unavailable, and there are no other causes to justify the non-acceptance of the proposed order, OVS can accept the order proposal for the available products only; - the destination of the Products is located outside Italy. In the above cases, OVS will inform the Customer, by email, that the proposed order could not be accepted (fully or partially), specifying the relative reasons and therefore, the contract will not be concluded. In this case, OVS will refund any payments already made to the Customer. The purchase agreement between the Customer and OVS will only enter into force when the Customer’s order has been accepted by OVS. In this case, OVS will send the Customer confirmation of order acceptance and processing by email, to the address provided by the same.

3. PRICES AND PAYMENT TERMS

3.1. The retail prices of the Products, shipping costs and methods of payment are those listed on the Website and are stated in euros. The retail prices of the products include VAT but do not include shipping costs, which will be added to the total amount owed. OVS reserves the right to change the prices on the Website at any time; in any case, price changes will not apply to any confirmed orders that the Customer has already made. Under no circumstances can OVS be held responsible for any changes to price.

3.2 The Customer undertakes to pay the price for products purchased in the following manner: - Online credit cards: payment with Visa, MasterCard, and American Express. Adyen secure servers that, thanks to the use of SSL 128 encryption, guarantees the security of online transactions directly manage credit card payments. OVS will therefore not become aware of any of the Customer’s credit card details. On receipt of the order, OVS will make a pre-authorization request on the Customer’s credit card to make sure that the Customer has sufficient funds to complete the transaction. Credit cards are subject to checks and authorization by the issuer. OVS will not be liable in the event that the issuer declines payment. Once the contract has been concluded as per article 2 above, the credit card payment will become definitive.

- PayPal

- COD (cash on delivery)

4. PRODUCT SHIPMENT

4.1. Products will be delivered based on the times and methods listed for the delivery service chosen by the Customer from the options available on the Website. Shipping costs will be paid by the Customer and may vary according to the delivery service chosen. Once the Products have been shipped, OVS will send the Customer an email containing the information required in order to track the shipment. In the event of shipping delays due to causes beyond the control of OVS, the OVS customer service department will promptly inform the Customer. Products can only be shipped to Italy.

4.2. The risks relative to the Products pass to the Customer as soon as said Products are handed to the courier.

5. RETURNS AND EXCHANGES

5.1. Right to withdrawal

a) Exercise of the right to withdrawal

The Customer has the right to cancel the order without any penalty and without having to provide any justification, within a term of 14 working days from receipt of the products purchased according to these General Conditions (hereinafter “Legal Terms”). Cancellation shall be made known to OVS in writing (i) by sending the cancellation form available as an attachment to these General Conditions or (ii) by sending in a written notification by post to the Customer Service at OVS to the following address: for the attention of: e-commerce OVS, Via Terraglio, 17, 30174 Mestre Venezia, or by email at shoponline@ovs.it.

b) Returning products in case of withdrawal

Once the right to cancel the order has been exercised, the Customer must return the Products no more than 14 days from the date on which the right of withdrawal is used. Returns can be made via courier selected by OVS, as listed on the returns form, in which case, the shipping is free, since it will be paid by OVS. Furthermore, from the moment that the products are handed to the courier service named by OVS in the returns form, OVS will exonerate the Customer from all liability in case of loss or damage to the products during carriage. When returning any Product after cancelling an order, it is essential for this to be in perfect condition for it to be accepted and for the Customer to receive the the refund as per Section 5.1 (c). Specifically, the Products must not have been used, worn, washed or damaged in any way; the ID tag must still be attached to the Product with its disposable seal, as should all of the various care and composition labels. Returned Products shipped back to OVS must be sent in a single shipment. Therefore, OVS reserves the right not to accept Products from the same order, which may be returned at different times. The contact details of the couriers are listed in the documents inside the original delivery parcel. Products must be returned in the original packaging used for shipping.

c) Refund times and method for products returns

If returns are made according to the terms and conditions stated in Article 5.1 (b) above, and if, after the relevant checks, the products returned due to cancellation of the purchase contract have been accepted by OVS, this latter will send the Customer an email confirming receipt of the returned goods. OVS will then refund the sums paid by the Customer for the purchase of the products, inclusive of shipping costs and net of any discounts and/or promotions. Whatever the payment method used by the Customer, OVS will refund the amount no more than 14 days from the date on which it is informed of the Customer’s decision to cancel the contract. OVS reserves the right to withhold the refund until it has received proof that the products have been sent by the Customer. The refund will be paid by the same method of payment used to make the online purchase. If the recipient of the products stated in the order form is not the same as the person making the payment, in the event of cancellation of the purchase agreement, the refund will be made by OVS to the actual purchaser. If the details of an OVS Card were entered during the purchase, in the event of a return, any points earned though the purchase will be detracted from the overall total on the card.

5.2. Conventional right of withdrawal

a) Exercise of the conventional right of withdrawal

In addition to the legal right of withdrawal, as per the above art. 5.1, OVS will grant an additional term of 46 days to exercise the conventional right of withdrawal. The Customer may therefore exercise their conventional right of withdrawal from the 15th to the 60th day after receiving the Products.

Conventional right of withdrawal is possible by commencing the obligatory returns process through the Website, accessing the personal area and clicking the “returns procedure” button.

b) Returning products in case of conventional withdrawal

Returns can be made commencing the obligatory returns process through the Website, accessing the personal area and clicking the “returns procedure” button before shipping the Products back to OVS at Iris 2002 SRL Turbigo Milan only using the waybill inside the box.

Returned Products shipped back to OVS must be sent in a single shipment. Therefore, OVS reserves the right not to accept Products from the same order which may be returned at different times. The contact details of the couriers are listed in the documents inside the original delivery parcel. Products must be returned in the original packaging used for shipping or a similar one.

To obtain a refund as per point 5.2 (c), it is essential for the Products to be returned in perfect condition. Specifically, the Products must not have been used, worn, washed or damaged in any way; the ID tag must still be attached to the Product with its disposable seal, as should all of the various care and composition labels.

c) Refund times and method for products returns

In case of using the conventional right of withdrawal, the Customer will only be refunded the amount paid for the Products and not for delivery costs.Whatever the payment method used by the Customer, OVS will refund the amount no more than 14 days from the date on which it is informed of the Customer’s decision to cancel the contract. OVS reserves the right to withhold the refund until it has received proof that the products have been sent by the Customer.

The refund will be paid by the same method of payment used to make the online purchase. If the recipient of the products stated in the order form is not the same as the person making the payment, in the event of cancellation of the purchase agreement, the refund will be made by OVS to the actual purchaser.

Returns are always free.
You have 60 days to make the return, calculated from the date of receipt of the order.

Once the package has reached our warehouse, we will confirm the acceptance of the return by sending a notification email and we will refund the payment method used for the order. Timing may depend on the bank.

The refund of a return takes place only after the checks on the returned order have been successfully completed.

The checks concern the timing of the return request, to be presented no later than 60 working days from receipt of the package, and the conformity of the order.

For all purchases with cash on delivery, returns can be made through the online procedure with reimbursement by bank transfer.

An email will be sent with confirmation of acceptance of the return request. The refund will be made via the payment method used for the order.

You will be able to view the refund on your account or card approximately 5 working days after receiving the return confirmation email.

RETURN INSTRUCTIONS

For each purchase made it will be possible to request a completely free return.

Size changes are managed through the return and relative refund; it is not an automatic action intended as a replacement, i.e. in the event that the customer makes a mistake in buying a size, he will have to return the garment in the wrong size (which will be refunded) and proceed with a new order.

We recommend the importance of keeping the OVS prepaid return label inserted in the package upon delivery of your order. This label allows you to make the return free of charge and allows OVS to reimburse you correctly and quickly. Returns returned to OVS stores or using other couriers or methodologies other than those indicated herein will not be refunded.

--------------------------- HOW TO ENTER THE RETURN IN YOUR PERSONAL AREA ---------------------------

1=> Enter into your personal area and click on "My Orders".

2=> Select the order you would like to return and click on "Return Back".

3=> You will see a page where you have to indicate the items and the quantities you are going to return and confirm the procedure.

You have 60 working days from the date of receipt of the parcel to do ask a return.

4=> Following the return request you will be provided with a return number starting with RMA00...XX that can be viewed in your personal area

5=> n the package you will find the sticker "DA USARE IN CASO DI RESO". Please be so kind as to apply it on the outside of the package by removing all the previous ones (this sticker allows you to return the goods free of charge).

--------------------------- HOW TO BOOK THE COURIER SERVICE FOR HOME COLLECTION OF RETURNED GOODS ---------------------------

6=> To return a product, you will need to contact the courier company.

The easiest way is via web. Visit www.sda.it and go to book a collection

Click on the "Book a pick-up" button and accept the data processing notice to continue.

Please enter the sender's data after ticking * I authorize the processing of my personal data * by filling in all mandatory fields (marked with an asterisk) and click on "Next" to continue.

Add the weight of the return by filling in the required field. This information can be found on the return label.

Proceed by clicking on the "Next" button. In this step too, you have to enter the LDV number, which is on the return label, and the OVS SCHOOL UNIFORM customer code.

Finally, select the desired date for the collection and confirm.

At the end of the operation, you will receive a summary email from SDA.

7=> As soon as our warehouse receives and verifies your return, we will proceed by closing it, and you will receive an email confirm accordingly.

8=> Upon the confirmation, you will be refunded of the value of the returned items directly on the used credit card/PayPal or by bank transfer if you had chosen cash on delivery, in this case please mention the IBAN and Beneficiary to speed up the process.

9=> Size changes can be managed by placing new orders.

For any other instructions, you can consult the FAQ in your personal area, and/or the instructions attached to the letter you received from your school.

6. PRODUCTS

6.1. Products on the website are OVS brand products and products under other brands, legally traded by OVS S.p.A. The characteristics of each Product are stated on the website on each info sheet. However, the colors may not be exactly the same as those shown on the website, due to the type of browser and monitor used.

7. GUARANTEE

7.1 A legal guarantee of conformity is provided as per Seller’s obligation, compliant with Lgs. Decree 6-9-2005 no. 206 art. 128 and successive. This is a guarantee covering all consumer goods and it also applies to defects in conformity for a maximum period of 24 months from the delivery date for purchases made by private customers. The conformity defect must be reported to the Seller no more than 2 months from the date of discovery of same. Unless otherwise proven, it is presumed that conformity defects occurring no more than 6 months from the date of purchase of the product existed prior to this date.

7.2 If the Customer considers the Products to be faulty, they may apply the legal guarantee in one of the following ways:

a) Requesting a refund by activating the returns process through the site, accessing the personal area within 60 working days from the date of receipt of the products in question. OVS will check the products (which must have all the tickets, care and composition labels) and will inform whether accepting or not the returned products. In case of acceptance of damaged products, OVS will refund the Customer.

8. DATA PROTECTION

8.1 As far as concerns the conditions for the collection and processing of the Customer’s personal data and the relative purposes, please see the privacy policy statement on the website.

9. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

9.1. The General Conditions of Sale are regulated by Italian law and specifically by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code) with specific reference to the law on distance contracts, and by Italian Legislative Decree no. 70, 9 April 2003, concerning e-commerce. Any disputes concerning the validity, the judge of the consumer’s place of residence or domicile will regulate interpretation or execution of these General Conditions of sale.

ANNEX

Withdrawal form (pursuant to art.49, subsection 1, lett. H, lgs. Decree 6 September 2005 no. 206 “Consumer Code”)

Sending via post to OVS S.p.A., for the attention of e-commerce OVS, Via Terraglio 17, 30174 Mestre Venezia or by email to uniform@ovs.it

With this letter, the undersigned hereby informs you of their decision to withdrawal from the contract of sale for the following products:

[Clearly state the products concerned]

Ordered on [insert date]/ received on [enter date]

Customer’s Name:

Customer’s Address:

Customer’s Signature (only if sent in hard copy form)

Date